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Privacy Policy

1. Introduction

Molfie Ltd (“we”, “us”, “our”) provides commercial haulage, HIAB crane-assisted transport, container and cabin handling, machinery movement, and general haulage services across the UK. We take your privacy seriously and comply fully with UK GDPR when you visit our website, request quotes, or engage our services.

2. Data Controller & Contact

Molfie Ltd
Willows Farm, Kirkhouse Green, Doncaster, DN7 5TA
 01405 785663 ·  tracy@atrtransport.co.uk
Incorporated December 2009, with ALLMI-certified HIAB operators, offering safety-first and customer-centric logistics.
 

3. Personal Data We Collect

  • Enquiry/booking forms: name, email, telephone, pickup/drop-off locations, type of service (e.g., HIAB, container, machinery), and optional photos.

  • Communications: data shared via phone, email, or in person.

  • Website analytics: anonymised IP address, browser/device type, pages viewed, session duration—collected via essential and performance cookies only; no advertising or profiling cookies.

4. How We Use Your Data

We use your data to:

  • Provide accurate quotes and arrange transport or lifting services.

  • Send confirmations, invoices, reminders, and follow-up communications.

  • Enhance our website and service quality via anonymised analytics.

  • Maintain records for insurance, legal, and accounting purposes.

5. Legal Basis for Processing

  • Contractual necessity: to fulfil your transport or lifting requirements.

  • Legitimate interests: to operate, improve our service, and communicate effectively.

  • Consent: where explicitly granted for marketing.

  • Legal obligation: to retain business records for compliance and accounting.

6. Data Sharing

We do not sell or rent personal data. It may be shared only with:

  • Service providers (web hosting, email, analytics), all under GDPR-savvy contracts.

  • Insurance, warranty, or regulatory bodies, when legally necessary.

7. Cookies & Tracking

  • Essential cookies: required for enquiry forms and site navigation.

  • Performance cookies: anonymised analytics for improvement purposes only.
    No advertising, profiling, or third-party tracking cookies are used.

8. Data Retention

  • Enquiry and service records: retained for up to 7 years for legal, insurance, and compliance reasons.

  • Analytics data: anonymised session logs deleted after 24 months, with aggregated data kept as needed.

9. Your Rights

You have rights under UK GDPR to:

  • Access, correct, erase, restrict, or port your personal data.

  • Withdraw consent or object to processing.
    To exercise these rights or raise concerns, please contact us above. You may also lodge a complaint with the ICO.

10. Security

Your data is protected using SSL encryption, secure UK hosting, access controls, firewalls, and staff training. Though no system is fully invulnerable, we adhere to industry-standard best practices.

11. International Transfers

All personal data is stored and processed within the UK—no overseas transfers occur.

12. Policy Updates

This policy may be updated periodically. The Effective Date reflects the current version. Continued use of our website implies acceptance of any changes.

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